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- We Ship to Worldide, except APO/FPO
- Items are shipped from China using Airmail, reach most of the countries within 15 to 25 business days
- Delivery time depends on destination and other factors, it may takes up to 30 business day
- We accpet Alipay and Paypal, Credit Card, Money Booker, T/T, Western Union,here
- All major credit cards are accepted through secure payment processor ESCROW.
Warranty and Guarantee
- 12 Months Warranty . Buy with confidence
- If you are not satisfied when you receive your item,please return it within 14 days for a replacement or money bac, Please contact us before you return it.
- If item is defective in 3 month, we will send you a relacement without extra charge, Or offer refund after we receive the defective item.
- If item is defective after 3 months, you can still send it back to us. We will send you a new one after receiving the defective item. But you have to pay the extra shipping fee.
- We depend on customers' satisfaction to succeed, your positive feedback of 5 stars is very important to us, if you are satisfied with our product, please leave us a positive feedback ( 5 stars )
- Please do not leave us a negative feedback before contacting with us, we will try our best to solve the problem, please help us to improve
- We are not responsible for any custom duty or import tax.
- All emails will be answered within 1 business day, If you do not receive our reply, please kindly re-send your email and we will reply to you as soon as possible.
- Serious Buyer Only! Please place bid only if you agree with all the items
- Q: Is there any Tracking Number for my item?
A: If you want the parcel to be tracked , please choose the China post air mail, Singapore post, or Express
- Q: Does this product come with retail package?
A: We have declared the packing detail on the description of each product, please check it, Thank you !
- Q: I am a reseller, I would like to buy many pieces of your item, what's the wholesale price?
A: If you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hygiene Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!